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aspenkay's avatar
aspenkay
Follower
May 29, 2020

Netgear Genie C7000 - recover password questions not accepting answers

I am able to login to my Netgear genie until I get to the Router Password Reset.  It will not accept the answers to the questions.  How can I get passed this section? 

 

Thanks!

 

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User
    May 29, 2020

    There's a bug with the password recovery. 

    what it is? if you didn't setup recovery, it still asks the questions. But there isn't a correct answer. 

    Or if you set it up and dont know the answers or type them wrong (case sensitive) then they don't work either. 

    so if your answers aren't correct and you don't know the login info, to get back in, you'd need to factory reset the modem/router combo device and re-install it.