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Forum Discussion
NETGEAR Modem not fully responding to Comcast signal
Equipment: NETGEAR - Nighthawk 32 x 8 DOCSIS 3.1 Voice Cable Modem I recently moved and had Comcast activate my internet and TV services. I was using this modem, paired with the Nighthawk XR500 r...
Which model modem do you have? C or CM series?
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
It is a CM series.
I am not home and the modem isn't being used right now, I can do that all later.
The modem will need to be online before you go collect the connections status page information...