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Forum Discussion
Theblake77
Apr 06, 2024Follower
Netgear Night Hawk CM 2000 error codes galore.
Hello, Equipment Modem-Netgear Night Hawk CM 2000 Router-Rog Strix GS-AX5400 Firmwares have been verified and drivers double checked. Long story short: I pay for 1gb speed from Spectrum. Router...
FURRYe38
Apr 06, 2024Guru - Experienced User
Some channels are a bit too high:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
MIght install a good quality -6dbm coax line attenuator on the line.
A few channels have some correctables and un-correctables. Should be zeros like the other channels.
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/