NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear Nighthawk AC1900 (C7000-100NAS) Disconnect issues
My Netgear Nighthawk AC1900 (C7000) has been experiencing frequent disconnects from both cable, wifi, and ethernet simultaneously. This has been going on for over a month now. In the earlier s...
UPDATE:
My Nighthawk seems to have factory reset itself this morning. I see a number of T3s and T4s in the log, but nothing outside of what I've been seeing already. All I know is that my wifi settings reverted back to default.
Your base signal levels look good.
not saying its for sure good because usually t3 t4 errors are line issues and when you log in, it just takes a snip when you load the page.
have they replaced the cable? lines?
I've see before where water in the line caused intermittent issues.
plemans wrote:have they replaced the cable? lines?
They've replaced nothing. When their tech came, they claimed the line looked good.
so if they're saying the lines good, it comes down to:
1. the modem. always a potential.
2. the cmts/hub.
basically you'll need to replace the modem. If it doesn't fix the problem, then you can say to the isp that you've even replaced the modem and still had issues.
If you're within warranty, you can probably start a rma process with netgear. If you're not, even putting a backup/old modem might work to see if it is a modem or line issue.
