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Forum Discussion
Netgear Nighthawk AC1900 cable modem router + voice
We have a phone connected to our cable modem router. The phone line goes dead periodically (no dial tone). When I reboot the router, the phone line comes back on line, but a day or two later the sa...
MikeDin wrote:We have a phone connected to our cable modem router. The phone line goes dead periodically (no dial tone). When I reboot the router, the phone line comes back on line, but a day or two later the same thing happens. I spoke to a rep from Comcast (Xfinity) and they indicated there was a problem with my router. I"m looking for suggestions to solve this issue.
Of course Comcast says the problems is yours. They want you to rent one of their gateways and increase their revenue stream!
The first thing you can do is determine what firmware is on your device. AC1900 is not a model number. Look on the label of your device, it could be C7000v or C7000v2. See here for firmware versions:
It is the responsibility of Comcast to update the firmware on your gateway. The end user has no option in that process.
The second thing you can do is check the cable connection to your gateway. Instructions on where to find it are here:
When you find them, copy and paste the screen into a word processor, save the file as a pdf and attach it to your message reply. Please do not insert the information in to your reply. Very difficult to read or see.
Looking at the signal power levels, explained here:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
The specifications are in the first sentence.
Attached is the cable connection info. The actual model number is C7100V.