NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear Nighthawk AC1900 cable modem router + voice
We have a phone connected to our cable modem router. The phone line goes dead periodically (no dial tone). When I reboot the router, the phone line comes back on line, but a day or two later the sa...
its called event log in the settings
Here's the event log for the past two weeks.
bunch of line issues in there.
Those dynamic range window violations is the power going out of spec.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.Our inside wiring is a bit of a spider web. Incoming cable splits to three rooms. Cable to computer room splits to cable TV box and cable modem router. I found a couple of connections that were not completely tight. The phone is working at the moment, but time will tell. There is no good way to relocate the modem to where the incoming cable enters the house. Interestingly, the internet has been very stable - only the phone line seems to be dropping out periodically.
Thanks fo your help!