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ImSarita's avatar
ImSarita
Aspirant
Jan 26, 2022
Solved

Netgear Nighthawk C7100V cable Modem router

Every other icon except Phone 1 and Phone 2 are lit. Contacted Xfinity (ISP to no avail). Xfinity transferred call to Netgear Support Netgear Support had tried to get me logged onto 192.168.0.1. Then...
  • FURRYe38's avatar
    FURRYe38
    Jan 28, 2022

    Any progress on this? 

    ImSarita wrote:
    Every other icon except Phone 1 and Phone 2 are lit.
    Contacted Xfinity (ISP to no avail). Xfinity transferred call to Netgear Support Netgear Support had tried to get me logged onto 192.168.0.1. Then the call dropped.
    Can this problem be fixed or should I buy a new product?
    Any recommendations?
    Thank you.

     

plemans's avatar
plemans
Guru - Experienced User
Jan 26, 2022

Sounds likes xfinity is trying to play "pass the buck". 

You can log into the c7100v and view its voice status and view the event logs but if the provisioning/controls come from xfinity. 

Starting page 67 in the manual you can see how to do what the rep was going over. 

https://www.netgear.com/support/product/C7100V.aspx

 

If you want to take a screen snip of the voice status and voice event logs, I can look. I'm better at straight modems than I am ones with voice but it doesn't hurt.