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ImSarita's avatar
ImSarita
Aspirant
Jan 26, 2022
Solved

Netgear Nighthawk C7100V cable Modem router

Every other icon except Phone 1 and Phone 2 are lit. Contacted Xfinity (ISP to no avail). Xfinity transferred call to Netgear Support Netgear Support had tried to get me logged onto 192.168.0.1. Then...
  • FURRYe38's avatar
    FURRYe38
    Jan 28, 2022

    Any progress on this? 

    ImSarita wrote:
    Every other icon except Phone 1 and Phone 2 are lit.
    Contacted Xfinity (ISP to no avail). Xfinity transferred call to Netgear Support Netgear Support had tried to get me logged onto 192.168.0.1. Then the call dropped.
    Can this problem be fixed or should I buy a new product?
    Any recommendations?
    Thank you.

     

ImSarita's avatar
ImSarita
Aspirant
Jan 28, 2022
Hi
I was just about to post that the issue has been resolved.
An Xfinity tech came out. He, along with an in-office agent, figured out the provisioning was not done. The in-office tech had to "rebuild the home phone number" into the new modem. After a restart of the modem, the phone lines are operable.