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Netgear Nighthawk C7800 Low Speeds on Lan and Wifi
Hi Community, I have been getting slow speeds on my C7800 from the get go. I just moved thinking that my previous place was the issue with my slow speeds but I am getting the same issues at my ne...
Hi, thanks for the reply. I'm getting those WiFi speeds on 5ghz and I don't think it's the cable because the Comcast guy used the same cable when he tested it using his tools. I'll try a full reset and also check to see if my network card has updated drivers, but again both WiFi and the wired connection are slow so I don't think it's something related to my PC... I have also tried speed tests on my work PC and I am getting the same results.
As for the firmware, it's the most to date version.
As for the firmware, it's the most to date version.
ElderAgent wrote:
Hi, thanks for the reply. I'm getting those WiFi speeds on 5ghz and I don't think it's the cable because the Comcast guy used the same cable when he tested it using his tools. I'll try a full reset and also check to see if my network card has updated drivers, but again both WiFi and the wired connection are slow so I don't think it's something related to my PC... I have also tried speed tests on my work PC and I am getting the same results.
As for the firmware, it's the most to date version.
For the firmware, the term "most to date version" will mean nothing down the road when someone else reads this. A number is the only way to fully describe the firmware version.
After you do the reset, as part of the configuration process, the following features should be disabled or left disabled until you get this issue sorted out.
- Smart Connect - Under Advanced -> Setup -> Wireless Setup
- Dynamic QOS - Under Quality of Service.
- Traffic Meter - Under Advanced -> Advanced Setup -> Traffic Meter
- Access Control - Under Advanced -> Security -> Access Control
If your ISP supports IPv6, be sure it is enabled. Under Advanced -> Advanced Setup -> IPv6
To clarify the firmware, it is Firmware Version V6.01.07
As for resetting to factory settings, I gave it a shot and made sure the settings mentioned were disabled and the results are about the same (got a slight boost.) I couldn't find the Smart Connect settings within the router settings and I looked up Dynamic QOS on the C7800 and apparently this router doesn't support it so I wasn't able to do much with that.
I looked up if my ISP supports IPv6 and it does and I made sure it was enabled, I even tested out disabling it to see if it made any difference and it did not.
I have also tried multiple cat5 cables, verified my network drivers are up to date, different coax cables.
I'm considering at some point just buying a more simple modem and seeing if that will make a difference.
I have a screen shot of my wireless setup to show that smart connect isn't there.
Smart Connect missing from settings
I have an R7800 so there may be some details that are different.
Your firmware version V6.01.07 is current.
Understand no QOS.
Understand no Smart Connect.
I also keep 20/40 coexistence disabled.
It is time to look at your cable connection power levels and your correctables/uncorrectables counts.
It is easier to copy and paste the screens to a word processing document and then attach to the reply as a PDF file. That way you do not have to wait for a moderator to approve your image file.
- Is the 20/40 coexisting a setting, not sure where that is?
Also where can I find this data?
"power levels and your correctables/uncorrectables counts"