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Forum Discussion
ereynolds62
Aug 13, 2023Aspirant
Netgear Nighthawk CAX80 Downstream Light Blinking
Good Afternoon The downstream light on my CAX80 is blinking steadily. Everything seems to be working fine with good speed with the internet and all devices stay connected. I read where if th...
FURRYe38
Aug 14, 2023Guru - Experienced User
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
You have some Correctables and Un-correctables that should be zero.
Power of the OFDMA up channel seems a bit too low:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
Might ask the ISP about this one.
Power on the down channels are within spec.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/
ereynolds62
Aug 15, 2023Aspirant
Thank you so much for your help FURRYe38.
I will get with my ISP about this.
- FURRYe38Aug 15, 2023Guru - Experienced User
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