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LaSabana's avatar
LaSabana
Aspirant
Dec 21, 2023

Netgear Nighthawk CM 2050V Cable Modem

I have a Nighthawk CM 2050V cable Modem and my ISP is Xfinity/Comcast. This unit was purchased in Dec 2021 and therefore out of warranty. I am running Window 11 Home 23H. The issue that I am experie...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 21, 2023

What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

 

FYI:

https://community.netgear.com/t5/Cable-Modems-Gateways/NOTICE-NETGEAR-CM2050v-Modem-and-Comcast-XFinity-ISP-Information/td-p/2352133/jump-to/first-unread-message

LaSabana's avatar
LaSabana
Aspirant
Dec 21, 2023

Hi Furrye38, thank you for replying. You have helped me out in the past and I appreciate that. Cable firmware version is V2.01.03. Hardware version is 1.01. I am working on getting to you the other info...connection status and event log. I am having some issue with copy/paste as a reply format.

 

Acquire Downstream Channel579000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
SecurityEnabledBPI+
Wed Dec 20 13:32:45 2023(Notice (6))CM-STATUS message sent. Event Type Code: 5; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 20 13:32:31 2023(Critical (3))UCD invalid or channel unusable;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 20 13:32:23 2023(Notice (6))DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 20 13:32:19 2023(Notice (6))TLV-11 - unrecognized OID;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Notice (6))Honoring MDD; IP provisioning mode = IPv6
Time Not Established(Critical (3))SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Tue Dec 19 15:33:12 2023(Notice (6))CM-STATUS message sent. Event Type Code: 5; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Dec 19 15:32:51 2023(Critical (3))UCD invalid or channel unusable;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Dec 19 15:32:43 2023(Notice (6))DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Dec 19 15:32:38 2023(Notice (6))TLV-11 - unrecognized OID;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Notice (6))Honoring MDD; IP provisioning mode = IPv6
Time Not Established(Critical (3))SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Tue Dec 19 15:29:34 2023(Notice (6))CM-STATUS message sent. Event Type Code: 5; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Dec 19 15:29:27 2023(Critical (3))UCD invalid or channel unusable;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Dec 19 15:29:19 2023(Notice (6))DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Dec 19 15:29:14 2023(Notice (6))TLV-11 - unrecognized OID;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Notice (6))Honoring MDD; IP provisioning mode = IPv6
Time Not Established(Critical (3))SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Tue Dec 19 13:42:20 2023(Notice (6))CM-STATUS message sent. Event Type Code: 5; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Dec 19 13:42:04 2023(Critical (3))UCD invalid or channel unusable;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Dec 19 13:41:57 2023(Notice (6))DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Tue Dec 19 13:41:52 2023(Notice (6))TLV-11 - unrecognized OID;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Notice (6))Honoring MDD; IP provisioning mode = IPv6
Time Not Established(Critical (3))SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 13 02:02:20 2023(Notice (6))CM-STATUS message sent. Event Type Code: 5; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 13 02:01:53 2023(Critical (3))UCD invalid or channel unusable;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 13 02:01:45 2023(Notice (6))DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 13 02:01:40 2023(Notice (6))TLV-11 - unrecognized OID;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Notice (6))Honoring MDD; IP provisioning mode = IPv6
Time Not Established(Critical (3))SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Mon Dec 11 12:12:23 2023(Notice (6))CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Mon Dec 11 12:07:13 2023(Notice (6))CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Mon Dec 11 11:28:51 2023(Notice (6))CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Mon Dec 11 11:22:51 2023(Notice (6))CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Mon Dec 11 03:05:33 2023(Notice (6))CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Mon Dec 11 03:00:24 2023(Notice (6))CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Sun Dec 10 07:12:48 2023(Notice (6))CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Sun Dec 10 07:06:47 2023(Notice (6))CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Sat Dec 09 14:14:17 2023(Notice (6))CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
Sat Dec 09 14:11:30 2023(Notice (6))CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:3c:d4:10;CMTS-MAC=00:90:f0:6b:02:00;CM-QOS=1.1;CM-VER=3.1;
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 21, 2023

    Please post the cable connection status page data. IF you need too, copy the page data into a word or word pad app then save off to a .PDF file, then attach that PDF file to your next post. 

    • LaSabana's avatar
      LaSabana
      Aspirant
      Dec 22, 2023

      Hi FURRYe38,

      I have the PDF file ready to send however, when I enter to REPLY the BLUE icon located at the bottom left does not allow or open for attachment. This PDF file is about five pages. Please advise. Thank you

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Dec 22, 2023

        Can you drag and drop the pdf file in the box?

        Can you post it up on a cloud service like dropbox or onedrive then post a link?