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DB001's avatar
DB001
Aspirant
Dec 08, 2020

Netgear Nighthawk CM1200 Fails to connect and lock to all channels and internet fails

Hi Netgear,   I am consistently having internet issues and drops (1-2 times per week) while on zoom calls for work.  My provider is RCN and they cannot troubleshoot because the modem is not leased ...
DB001's avatar
DB001
Aspirant
Dec 08, 2020

I've attached the logs.

plemans's avatar
plemans
Guru - Experienced User
Dec 08, 2020

so check the line. Preferablly move the modem to right where the coax enters the home. This ensures nothing in the home is causing the issue. Also remove splitters, amplifiers, or attenuators from the line.