NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
NETGEAR Nighthawk CM2000 - Internet does not work on connected routers
Hello all. I have a NETGEAR Nighthawk CM2000 cable modem that I use with my Comcast Xfinity service. It's been working fine for the past 6 months. Background For the past week, I've been una...
You have line issues. your logs are indicating line issues. Your connections page has non-locked channels and errors in several channels.
So start by checking your line inside you home.
Remove any splitters, amplifiers, or signal attenuators from your line. Check the line for kinks, damage, cheap/old/bad/loose/poorly made connections. remove them if you do.
Preferably, move the modem to right where the coax comes into the home. That prevents the wiring in the home from being the issues.
If you're still having the same issues/errors in the line, then the ISP needs to come check the line and not remotely.
Thank you for the help. I've preemptively scheduled an appointment for a tech to come check it out, but I will follow through on your suggestions meanwhile.
Good plan. Many of the ISP's charge if the issue is internal to the home and not external. So worth trying the moving/checking your own lines first.
Good luck!