Hello,I have recently had firmware V3.01.38 pushed to my gateway from COX in Henderson, NV. I no longer can view the Wireless Settings under the ADVANCED tab. Never experienced this with V3.01.36. I am wondering if COX disabled this page in Genie or it is a glitch with the newest firmware. The odd thing is, if I do a factory reset, the page loads fine still showing V3.01.38 until I reboot...then the page will not longer show. Everything else is just fine so again, I am assuming my ISP (COX) has disabled it. Why would they remove access to this? Also, is there anyway to revert back to V3.01.36 firmware or will COX just keep pushing it to my modem?Please advise as I am puzzled and frustrated. Thank you

Did some more digging, turns out that if you un-tick Enable SSID Broadcast on both 2.4 & 5ghz under basic/ wireless the advanced setup/ wireless settings page will not load, enable just one of the SSID Broadcast and it works.Most definitely a BUG in V3.01.38 as this behavior did not exist prior.

Bump, can anyone from Netgear confirm?

Not much help in this community, a bit surprised by the lack of "support" here....was hoping I could get some answers. Disappointing.

Hello KMDonlon Can you send me a PM with your name, Email, and phone number our L2 support wants to trouble shoot this issue with you. DarrenM

Sent PM and crickets so far......

Netgear Nighthawk X4S AC3200 Wifi Cable Modem (C7800)

12 Replies

Retired_Member
Jan 28, 2018
Did some more digging, turns out that if you un-tick Enable SSID Broadcast on both 2.4 & 5ghz under basic/ wireless the advanced setup/ wireless settings page will not load, enable just one of the SSID Broadcast and it works.

Most definitely a BUG in V3.01.38 as this behavior did not exist prior.
- Retired_Member
  Feb 02, 2018
  Bump, can anyone from Netgear confirm?
  - Retired_Member
    Feb 09, 2018
    Not much help in this community, a bit surprised by the lack of "support" here....was hoping I could get some answers. Disappointing.
southwes
Aspirant
Feb 18, 2018
Retired_Memberwrote:
Hello,

I have recently had firmware V3.01.38 pushed to my gateway from COX in Henderson, NV. I no longer can view the Wireless Settings under the ADVANCED tab. Never experienced this with V3.01.36. I am wondering if COX disabled this page in Genie or it is a glitch with the newest firmware. The odd thing is, if I do a factory reset, the page loads fine still showing V3.01.38 until I reboot...then the page will not longer show. Everything else is just fine so again, I am assuming my ISP (COX) has disabled it. Why would they remove access to this? Also, is there anyway to revert back to V3.01.36 firmware or will COX just keep pushing it to my modem?

Please advise as I am puzzled and frustrated. Thank you
I have the same issue. I also have problems with NAT using a T-Mobile 4GLTE cell spot. I cannot get my cellspot to work without turning off and on the wireless on device. My Cell spot works perfect with my old netgear router which is a r6700. I wish netgear would get firmware right. This has been a problem since beta testing device. I worked with an engineer for a while and they quit taking to me because they could not find issue.
- Retired_Member
  Feb 23, 2018
  Well judging by the lack of communication from any Netgear support folks this will remain largely unresolved.
  - vkdelta
    NETGEAR Employee Retired
    Feb 23, 2018
    Retired_Member
    
    Please PM me.

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Netgear Nighthawk X4S AC3200 Wifi Cable Modem (C7800)