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NETGEAR SUPPORT IS A SCAM
Bought a new Netgear CAX80 router/modem at Best Buy. Quit after a week, paid $481. Returned to Netgear under Warranty, got a refurbished one in return that would not even power on out of box. Calle...
SENT MY RMA AND CASE #
RETURNED TO STORE TOLD HAD TO RETURN TO NETGEAR SO I DID
NETGEAR GOT MY ITEM IN RETURN BY WARRANTY IN MEMPHIS TN WHAREHOUSE
SENT ME IN RETURN ITEM THAT WILL NOT EVEN POWER ON THAT WAS REFURISHED
SAD NETGEAR DOES NOT WANT TO SEND ME AN ITEM THAT WORKS
IN RETURN
I ASK FOR REFUND AND TOLD NO
NOW I AM OUT $481 FOR ROUTE CAX80 THAT I BOUGHT AT BEST BUY
VERY SAD
WHAT TYPE OF COMPANY IS NETGEAR?
SHOULD CARE FOR IT CUSTOMERS, BUT NO
I'll have someone contact you.
Thanks I will be waiting. Hope to hear something soon
You have my modem that I returned. I have a modem that wont work that I got in exchange
So now I am without modem that works and also my money
The item I got in return from Netgear would have been know not to work, if it was tested
at the Netgear facility prior to shipping.
Understand.
GET TOLD BY A REP NETGEAR WILL NOT DO ANYTHING ABOUT ISSUE.
I RETURNED MY MODEM FOR WARRANTY TO NET GEAR AFTER STORE WOULD NOT ACCEPT IT, AND GET A NON-WORKING
CAX80 IN RETURN THAT WILL NOT POWER ON. NOW NET GEAR HAS
BOTH MY ORIGINAL MODEM AND SEND ME A PIECE OF REFURBISHED
JUNK THAT WILL NOT POWER ON. I ASK FOR MY MONEY BACK OR NEWMODEM FOR ALL MY TROUBLES. AND GET TO NO! VERY SAD WAY TO TREAT
LOYAL CUSTOMER. MY ORIGINAL PURCHASE WAS ONLY 2 WEEKS OLD WHEN
IT QUIT. I FEEL I AM OWED A FULL REFUND OR NEW REPLACEMENT FOR
ALL OF MY TROUBLEIS NEAT GEAR SELLING USED REFUBISHED ITEMS IN STORES AS NEW?
MY CAX80 SHOULD NOT QUIT AFTER 2 WEEKS
AND SAD THEY WILL NOT REPLACE WITH A RELIABLE UNIT.
MPW THEY HAVE MY MODEM, AND I AM STUCK WITH MODEM THAT
WILL NOT POWER ON.