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Forum Discussion
NETGEAR SUPPORT IS A SCAM
Bought a new Netgear CAX80 router/modem at Best Buy. Quit after a week, paid $481. Returned to Netgear under Warranty, got a refurbished one in return that would not even power on out of box. Calle...
GET TOLD BY A REP NETGEAR WILL NOT DO ANYTHING ABOUT ISSUE.
I RETURNED MY MODEM FOR WARRANTY TO NET GEAR AFTER STORE WOULD NOT ACCEPT IT, AND GET A NON-WORKING
CAX80 IN RETURN THAT WILL NOT POWER ON. NOW NET GEAR HAS
BOTH MY ORIGINAL MODEM AND SEND ME A PIECE OF REFURBISHED
JUNK THAT WILL NOT POWER ON. I ASK FOR MY MONEY BACK OR NEW
MODEM FOR ALL MY TROUBLES. AND GET TO NO! VERY SAD WAY TO TREAT
LOYAL CUSTOMER. MY ORIGINAL PURCHASE WAS ONLY 2 WEEKS OLD WHEN
IT QUIT. I FEEL I AM OWED A FULL REFUND OR NEW REPLACEMENT FOR
ALL OF MY TROUBLE
IS NEAT GEAR SELLING USED REFUBISHED ITEMS IN STORES AS NEW?
MY CAX80 SHOULD NOT QUIT AFTER 2 WEEKS
AND SAD THEY WILL NOT REPLACE WITH A RELIABLE UNIT.
MPW THEY HAVE MY MODEM, AND I AM STUCK WITH MODEM THAT
WILL NOT POWER ON.
Hi @KC9RPX,
We are sorry again for the inconvenience this has caused you. Upon reviewing this case under 46369456, our Customer Care team is already handling the case. Please wait a little for the update on this case.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team