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Forum Discussion
FURRYe38
Nov 06, 2021Guru - Experienced User
New - CAX80 Firmware Version 2.1.3.5 Released
New Features and Enhancements:
Cable diagnostic GUI.
Wifi and 2.5GE stability fixes.
WPA3 support.
Security Fixes:
Fixed security issues.
For more information about secur...
nsne
Nov 09, 2021Virtuoso
I've got an issue with this firmware reporting my cable connection as "Poor" even though I'm getting full upstream bandwidth (41+ Mbps of a theoretical 40 Mbps max).
- plemansNov 09, 2021Guru - Experienced User
nsne have you started your own thread?
Make sure to include a screen snip of the cable connections page and event logs.
- nsneNov 10, 2021Virtuoso
Hey, plemans. No, I haven't started my own thread (yet). FURRYe38 signed off saying, "Let us know how it works for you..." so I was obliging that request.
I'm attaching a screenshot of the text output from the Cable Diagnostics. I didn't include the event logs, as they seem to have some MAC info in there that I'd rather not post publicly.
- FURRYe38Nov 10, 2021Guru - Experienced User
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853You can post the Events Log here in the forums.