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Forum Discussion

botrytis's avatar
botrytis
Aspirant
Oct 18, 2020

New CM1150V with no voice service

So, just moved in and have new Comcast service. I bought the voice modem so I could have phone service but the phone lights on the modem are not on and even hafter restting the modem, nothing. The li...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 18, 2020

You need to have CC investigate this issue. 

Check all RJ11 wireing. 

Ensure the ISP has the modem configured and provisoned correctly. 

  • botrytis's avatar
    botrytis
    Aspirant
    Oct 18, 2020

    Currently doing that. The phone is connected to the modem and we are not using any of the phone wiring in the house.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Oct 19, 2020

      Hopefully they can get it working...

  • botrytis's avatar
    botrytis
    Aspirant
    Oct 18, 2020

    Also, the coax wire to the modem is new and the internet works fine.