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Forum Discussion

botrytis's avatar
botrytis
Aspirant
Oct 18, 2020

New CM1150V with no voice service

So, just moved in and have new Comcast service. I bought the voice modem so I could have phone service but the phone lights on the modem are not on and even hafter restting the modem, nothing. The li...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 18, 2020

You need to have CC investigate this issue. 

Check all RJ11 wireing. 

Ensure the ISP has the modem configured and provisoned correctly. 

botrytis's avatar
botrytis
Aspirant
Oct 18, 2020

Also, the coax wire to the modem is new and the internet works fine.