New Nighthawk Router - Inconsistent Ping and Connection

plemans
Guru - Experienced User
May 10, 2022
Do you have the event log from the modem? Your cable connection does have errors in it but its just a snap shot in time. The event log shows us longer term connection.

The isp is responsible for your line up to your home. You might check inside the home for issues.

Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.
- Sk8shorty-01
  Guide
  May 10, 2022
  Thank you for the information. The lines within my house were all just replaced last week at the start of these issues, as the first day or so I hadn't noticed any real issues with the modem/router yet, but I wasn't home much. I called Spectrum (ISP) and they came out and determined that my lines had some issues so they replaced all my internal lines. This week (yesterday) they replaced all the external lines running to the house.
  
  I have no amplifiers, splitters, etc. It is just the single line running from the box outside directly to my modem/router and no other connections. That line tests out fine as far as the ISP is telling me.
  
  I have attached my full log report, as far as what is available to me which seems to only be the last two days. Please let me know if there is any other information I can provide to better help, as I am a novice at decoding these issues. I have run ping loops and thats about as far as my abilities take me on my own.
  
  Thank you again,
  Mike Bauer
  Logs051022.pdf70 KB
  - Sk8shorty-01
    Guide
    May 10, 2022
    The line internal to my home were all run recently as well by Spectrum (my ISP) and I have had three different techs come test them and tell me that they are in full working order. Obviously, I cannot absolutely confirm that as true as I don't have access to their handheld equipment but all gave me similar information and read-outs.
    
    We have no amplifiers or splitters in the house, the modem/router is connected directly to the line that runs from the outside box directly to my office.
    
    Here are the log screenshots, and again I appreciate all the efforts!
    
    Thanks,
    
    Mike Bauer

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New Nighthawk Router - Inconsistent Ping and Connection