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Forum Discussion
Nighthawk 1200 Glitches
I'm praying somebody much smarter than me can help (pretty much all of you, I'm sure!). I am running a new Nighthawk 1200 with a two puck Google Wifi Pro Router in our three story townhome. I have Cox Gigablast service. I started having glitching so figured maybe it was time for an upgrade, as the old equipment is old. I have a lot of Google Nest devices, etc., on my network (usually 20-30 active with like Chromecasts, etc., in standby). However, have been having lots of weird little hiccups. Cabling looks fine, all ethernet plugs are new and tested, and I have no switches. But, my logs constantly look like below! Any help would be GREATLY appreciated!
2 Replies
Power levels are a bit too high and all over the place. Should be with in 3db between each channel.
You have ton of correctables and un-correctables that should be mostly zero.
You have criticals and warnings in the event log that indicates a signal line issue that the ISP needs to review and resolve.
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the brand and model of the host wifi router connected to the modem?Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.htmlPlease edit out any MAC addresses or product serial numbers from pictures before posting for security reasons.
Thank you for your help!!! Much appreciated. It's a Google Wifi Pro system (also new, with two router pucks)
