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Nighthawk AC 1900 WiFi Cable Modem Router
Cox has flagged my modem: Service Interrupted; can't identify problem; my unit firmware matches Cox. Problem: connection fails or lags periodically for several minutes at a time; Cox reports no trou...
Problem resolved; the problem was "Cox ISP" or the line connection somewhere. Questioned: No details or explanation given for periodic outage and continual scanning for downstream and upstream channels or the continuous error log reporting from my Netgear Nighthawk. All i know is, it wasn't my Modem/router as continually pointed out and suspected from Cox ISP support end. Two technicians were out again yesterday morning and when i got out of the shower, the problem was resolved. Cox won't admit there lack of support online or over the phone, but needless online chat and phone support calls were never acknowledged. Thank you Cox ISP support for the last three weeks of disturbances on my line. :(
NikkeeLasVegas wrote:Cox has flagged my modem: Service Interrupted; can't identify problem; my unit firmware matches Cox.
Problem: connection fails or lags periodically for several minutes at a time; Cox reports no trouble on line but reports bad signal from my modem or line. Only indication i have that there might be a problem with my modem is the continuous downstream and somtimes upstream scanning lights flashing. Continuous scanning; Unable to find any diagnostic or troubleshooting documentation to address this. Does anyone else have this problem on the Cox network and/or is my unit bad? Help!
The isp controlls the firmware placed on a cable modem in your postings device number it is called a r7000 which is a router only so it must be a c7000 if on a coax cable service or a d7000 if on a phone line based service. Can you log into the modem and view its logs and chack its signal levels from the isp service, as a tv cable or phone line could cause problems as far as the firmware version goes your isp is the only one who can update or change settings for their own needs.
Any kind of solution regarding to netgear router setup checkout mywifiext
Thank u
I have no problem with WiFi range signal to accessories connected by WiFi, Desktop is connected to the ethernet port (hardwired) to the dual band C7000 modem/router. I am receiving limited access from Cox downstream and sometimes upstream and I also lose signal entirely for about 5-10 minutes at a time periodically. My modem is continuously logging critcal errors from the ISP, yet I have internet. It seems i have onsite service tomorrow to check outside line from my end backwards to Cox. The warranty on my Nighthawk is over, so i might have to buy a new unit to validate the line issue after service. Cox keeps trying to sell me additional products; hardware; maintenance plan, upgrade service, bundle packages and now Panoramic WiFi, which is just another sales ploy. Thanks though for your post.
Problem resolved; the problem was "Cox ISP" or the line connection somewhere. Questioned: No details or explanation given for periodic outage and continual scanning for downstream and upstream channels or the continuous error log reporting from my Netgear Nighthawk. All i know is, it wasn't my Modem/router as continually pointed out and suspected from Cox ISP support end. Two technicians were out again yesterday morning and when i got out of the shower, the problem was resolved. Cox won't admit there lack of support online or over the phone, but needless online chat and phone support calls were never acknowledged. Thank you Cox ISP support for the last three weeks of disturbances on my line. :(