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Forum Discussion
Nighthawk AC1900 C7000 Modem/Router Intermittent Slow Speeds
I've purchased 400mbps cable internet from Spectrum. I bought a brand new Nighthawk AC1900 (C7000) WiFi Cable Modem Router with built-in DOCSIS 3.0 Cable Modem which should be more than capable ...
do you have a picture of your connections page when its going slow? Take a screen snip of the upload and downloads page. It only shows us a snip in time when you took it but it can help.
another thing to check is if it started when it rained, water within coax cables can cause issues. Just replacing the end of the cable isn't going to fix the issue as the moisture is still within the cable.
Your post was a little unclear if the problem returned after the technician visited.
If it did, how frequently is it happening?
Another thing you can check is if you just bought the C7000, you have 90 days of free support. maybe you got a bad device. If you're within that 90 days, I'd open a support case. to do that go to the top and click mynetgear. Register an account and then your device. From there you'll be able to access support.
Hi there.
Last night I was able to install the Spectrum equipment (3.1 Modem and Wave 2 Router is what they call them). I used the internet for approximately 3 hours and checked speeds periodically. I was consistently seeing 400+ mbps down and 20+ mbps up. I will continue this through the weekend and keep an eye out for any packet loss like what I was seeing with the AC1900. If I don't see any issues between now and Monday, then I will assume that there is some issue with my unit whether it is hardware, configuration, or whatever else.
"do you have a picture of your connections page when its going slow? Take a screen snip of the upload and downloads page. It only shows us a snip in time when you took it but it can help."
->I will grab a screenshot of this for you once I switch back to the AC1900. Good idea.
"Your post was a little unclear if the problem returned after the technician visited.
If it did, how frequently is it happening?"
->Apologies; the problem did return after the technician visited. The frequency of occurrences remained the same. It was seemingly random still.
"Another thing you can check is if you just bought the C7000, you have 90 days of free support. maybe you got a bad device."
-> I am well-within those 90 days. It is a possibility that I have a bad device. I will definitely be using that service. Thank you for your tips and suggestions so far!