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Forum Discussion
Nighthawk AC1900 C7000 random disconnects every day- 2020 Edition
Hello all, Starting a thread again, since the other threads are too old to be commented on. It has been dropping the internet connection every day at the same time. Sometimes twice a day. Onl...
Spoke with Support, these are the provided suggestions:
- Confirm lock status:
>> Check Downstream Bonded Channels and Upstream Bonded Channels, Lock status should be locked - Change wireless network settings:
>> Select ADVANCED > Wireless
>> Under Wireless Network (2.4GHz b/g/n) change the channel from auto to 11 and mode to the highest mode available over there.
>> Under Wireless Network (5GHz b/g/n) change the channel from auto to 161 and mode to the highest mode available over there.
>> Click the Apply button. - To change the MTU size:
>> Select ADVANCED > Setup > WAN Setup.
>> In the MTU Size field, enter a value to 1472.
>> Click the Apply button. - Ensure latest firmware has been installed by ISP
Will try this for now. Anybody have any other suggestions?
Have the ISP check the signal and line quality UP to the modem.
Be sure there are not coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Check with the ISP for MTU value. Most cable ISPs use 1500.