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Forum Discussion
Nighthawk AC1900 (C7000v2) Disconnects Frequently
For almost a week now, my modem has been losing its internet connection for several minutes at a time. This loss is simultaneous across all devices, both wired and wireless. Outside of these drops, p...
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
What Wi-Fi channels are you using?
Any Wi-Fi Neighbors near by? If so, how many?
Connection Status:
Frequency start Value | |
| This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. | |
|
Startup Procedure
| Procedure | Status | Comment |
| Acquire Downstream Channel | 603000000 Hz | Locked |
| Connectivity State | OK | Operational |
| Boot State | OK | Operational |
| Security | Disabled | Disabled |
| IP Provisioning Mode | Honor MDD | honorMdd(4) |
Downstream Bonded Channels
| Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Correctables | Uncorrectables |
| 1 | Locked | QAM256 | 17 | 603000000 Hz | 2.7 dBmV | 37.4 dB | 3 | 0 |
| 2 | Locked | QAM256 | 1 | 507000000 Hz | 1 dBmV | 36.6 dB | 134 | 69 |
| 3 | Locked | QAM256 | 2 | 513000000 Hz | 1.2 dBmV | 36.4 dB | 232 | 426 |
| 4 | Locked | QAM256 | 4 | 525000000 Hz | 1.4 dBmV | 36.9 dB | 158 | 146 |
| 5 | Locked | QAM256 | 5 | 531000000 Hz | 1.8 dBmV | 37.1 dB | 133 | 87 |
| 6 | Locked | QAM256 | 6 | 537000000 Hz | 1.7 dBmV | 37.2 dB | 83 | 90 |
| 7 | Locked | QAM256 | 7 | 543000000 Hz | 2.2 dBmV | 37.3 dB | 40 | 1 |
| 8 | Locked | QAM256 | 8 | 549000000 Hz | 2.1 dBmV | 36.3 dB | 8 | 0 |
| 9 | Locked | QAM256 | 9 | 555000000 Hz | 2.1 dBmV | 35.8 dB | 5 | 0 |
| 10 | Locked | QAM256 | 10 | 561000000 Hz | 2.2 dBmV | 36.8 dB | 1 | 0 |
| 11 | Locked | QAM256 | 11 | 567000000 Hz | 2.1 dBmV | 37.3 dB | 0 | 0 |
| 12 | Locked | QAM256 | 12 | 573000000 Hz | 2.3 dBmV | 37.3 dB | 0 | 0 |
| 13 | Locked | QAM256 | 13 | 579000000 Hz | 2.1 dBmV | 37.3 dB | 0 | 0 |
| 14 | Locked | QAM256 | 14 | 585000000 Hz | 2.3 dBmV | 37.3 dB | 55 | 2 |
| 15 | Locked | QAM256 | 15 | 591000000 Hz | 2.5 dBmV | 37.3 dB | 36 | 0 |
| 16 | Locked | QAM256 | 18 | 609000000 Hz | 2.6 dBmV | 37.3 dB | 11 | 0 |
| 17 | Locked | QAM256 | 21 | 627000000 Hz | 1.8 dBmV | 37.1 dB | 0 | 0 |
| 18 | Locked | QAM256 | 24 | 645000000 Hz | 1.3 dBmV | 36.9 dB | 0 | 0 |
| 19 | Locked | QAM256 | 25 | 651000000 Hz | 1.5 dBmV | 37.1 dB | 0 | 0 |
| 20 | Locked | QAM256 | 27 | 663000000 Hz | 1.3 dBmV | 36.8 dB | 0 | 0 |
| 21 | Locked | QAM256 | 28 | 669000000 Hz | 1.3 dBmV | 36.7 dB | 0 | 0 |
| 22 | Locked | QAM256 | 30 | 681000000 Hz | 1.2 dBmV | 36.6 dB | 0 | 0 |
| 23 | Locked | QAM256 | 31 | 687000000 Hz | 1.6 dBmV | 36.6 dB | 0 | 0 |
| 24 | Locked | QAM256 | 32 | 693000000 Hz | 1.3 dBmV | 36.5 dB | 0 | 0 |
Upstream Bonded Channels
| Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
| 1 | Locked | ATDMA | 8 | 5120 Ksym/sec | 37400000 Hz | 51.5 dBmV |
| 2 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
| 3 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
| 4 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
| 5 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
| 6 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
| 7 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
| 8 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |