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Forum Discussion
Nighthawk AC1900 (C7000v2) Disconnects Frequently
For almost a week now, my modem has been losing its internet connection for several minutes at a time. This loss is simultaneous across all devices, both wired and wireless. Outside of these drops, p...
cakekey wrote:
I've contacted my ISP and they claim no issues on their end, only a weak connection that seems to be due to a hardware issue on our end.
What does that mean? Did they provide any details?
The connection at your end depends upon the quality of the signal that gets to you. They control that, not you.
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Cable Modems & Routers
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.