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Forum Discussion
Nighthawk ac1900 c7000v2 has significant packet loss and high ping in gaming and video calls
I am completely baffled by my internet problems right now. I used to have a different router modem combo from netgear that worked pretty well for me, but after 3 years I started noticing problems (I ...
Be sure your wired when gaming. It's perferred.
Any other wifi nieghbors near by? If so, how many? If you live in a apartment complex, you may have some wifi congestion.
Might turn down the power on the wifi radios from 100% to 50% and see. Under Advanced Tab/Advanced Settings/Wireless Settings
You might contact NG support about an RMA. If the ISP connected a different modem and that worked and the NG doesn't, I would get another C series modem.
I am wired when I am gaming. There are several wifi neighbors nearby. At least 8 or so will pop up on my phone whenever I check. I will test the wifi radio power and see if that helps. But if I am plugged directly into it, would that change anything?
I have never used my ISP's modems because I didn't want to pay a monthly charge for it.
One way to find out is to turn OFF the wifi radios on the modem. Game over wired connection and see if you still see high ping. Turn off ALL other wifi devices in the home as well while gaming. Test and let us know.
I disabled both Wifi radios and only had my PC wired and the problem persisted. I had pings anywhere from 70 to 400s.