Nighthawk AC1900 C7000V2 Modem Router slow download speeds

Because we want to see if you're actually getting the speeds you pay for. You won't max them out wireless but wired you should be able to. Its pointless to troubleshoot why your wireless is only getting 200mbps if you're modem is only outputting 200mbps because of a poor connection or bad provisioning. 

I guess that means you would like to see those specs?

I plugged the ethernet in and ran three test for the heck of it and my best was 98.

Here is an ethernet screen shot. Looks to me like it is running 100.

I want to thank you both for your patience and help checking things out.

---

RND1023 wrote:

I want to thank you both for your patience and help checking things out.

---

You are making progress in understanding your situation.  That is good!

Since I don't use ethernet, does that really matter? I found this attachment for my WIFI. It shows a speed of 780 which is pretty darn good, but I don't get why it doesn't show up in the speed test if that is correct.

This is all, definitely, very technological. Hats off to whoever came up with all this.

That'd be your link speed. That's not actual throughput. throughput tends to be around 55-65% of link speed. 

But we first need to figure out if you're actually getting the full speed from the modem. That's why we ask the hardwired question. If your hardwired speed from the router/modem is only 200mpbs, your wifi isn't going to be any faster than that as the bottleneck is what the modem is supplying. 

Again, its pointless to troubleshoot wifi until we determine if you're actually getting the speeds you pay for. 

---

RND1023 wrote:

Since I don't use ethernet, does that really matter? I found this attachment for my WIFI. It shows a speed of 780 which is pretty darn good, but I don't get why it doesn't show up in the speed test if that is correct.

---

Most likely not.

The 780 number is the theoretical link transmission capacity.  In real life, the actual throughput capacity is probably less than half of that.

I have several ethernet cables laying around, mostly short. The one I have been using is a Staples Cat5e. There is no way to know if any are a good quality. Just because one cost more than the other doesn't mean anything in todays market.

It's going to take me some time to do all this. I'll post when I can.

---

RND1023 wrote:

I have several ethernet cables laying around, mostly short. The one I have been using is a Staples Cat5e. There is no way to know if any are a good quality. Just because one cost more than the other doesn't mean anything in todays market.

It's going to take me some time to do all this. I'll post when I can.

---

There is a very real chance the Ethernet port on your laptop is limited to 100 Mbps transfer capacity. 

For new patch cables, Amazon is a good source.  Their Cat 6 basic series is more than adequate at a reasonable price.

You and I were saying earlier that the Xfinity speed test isn't worth it. In that article you supplied the guy recommends it.  "I find that the xfinity speed test gives the most reliable results, almost all of the time (and it had better, since Comcast is the largest broadband provider in the U.S.)."

I looked up my pc specs. I think you hit on the issue.

Laptop Network Card
Integrated 10/100 BASE-T Ethernet LAN

---

RND1023 wrote:

I looked up my pc specs. I think you hit on the issue.

 

Laptop Network Card
Integrated 10/100 BASE-T Ethernet LAN

---

Now you know, another piece of the puzzle.  The Wi-Fi card and the Ethernet network card are different pieces inside your laptop.  Each with different specifications.

The Comcast test throws a web browser program variable into the mix.  Long term it does not have a good track record.

The stand alone Ookla test does not involve a web browser and if you connect to a local Comcast server it should provide the most consistent results long term. 

Have you successfully connected to the 5 GHz Wi-Fi band with your laptop?

Might check to see if your Laptop supports USB3.0, though 2.0 may work as well, and if you want faster ethernet speeds, you could install a USB to ethernet adapter that supports 1000Mpbs. 

---

RND1023 wrote:

I looked up my pc specs. I think you hit on the issue.

 

Laptop Network Card
Integrated 10/100 BASE-T Ethernet LAN

---

5GHz is the one I use. You can see that in the test results I have posted. I have a 3.0 usb connection. I don't need faster ethernet speeds because I don't use it.