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Forum Discussion
Nighthawk AC1900 WiFi Cable Modem Router dBmV Power
I have a Nighthawk AC1900 WiFi Cable Modem Router with xfinity internet service that intermittently drops offline. I called Netgear when I this first happened at the time of purchase (modem is about...
Looks to be with in spec:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
Your power is spot on and you have no errors currently. but thats just a snap shot.
Got a screen snip of the event logs? and the upstream info?
Thanks for the feedback plemans. As I mentioned in a previous reply, I couldve sworn the Netgear rep told me the downstream power needs to be at .5...buy maybe Im not rembering the conversation well. Either way, upstream info and event logs are below.
Thanks for looking
