Forum Discussion

Tutor

Mar 11, 2022

Nighthawk AC1900 WiFi Cable Modem Router dBmV Power

I have a Nighthawk AC1900 WiFi Cable Modem Router with xfinity internet service that intermittently drops offline. I called Netgear when I this first happened at the time of purchase (modem is about...

plemans

Guru - Experienced User

Mar 11, 2022

Your power is spot on and you have no errors currently. but thats just a snap shot.

Got a screen snip of the event logs? and the upstream info?

chrisnh03

Tutor

Mar 11, 2022

Thanks for the feedback plemans. As I mentioned in a previous reply, I couldve sworn the Netgear rep told me the downstream power needs to be at .5...buy maybe Im not rembering the conversation well. Either way, upstream info and event logs are below.

Thanks for looking

chrisnh03
Tutor
Mar 11, 2022
- plemans
  Guru - Experienced User
  Mar 11, 2022
  do you have your upstream power levels?
  
  The downstream are spot on but your logs have a daily connection issue.
  - chrisnh03
    Tutor
    Mar 11, 2022
    yea, here are the upstream. Having issues posting pictures for some reason so will attach a screenshot of the upstream