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Nighthawk AX2700/CAX30
I’ve owned a NetGear Nighthawk CAX-30 Modem/Router for 6 months. It’s been pretty much trouble free during this time with only occasional need to reboot because of video call freezing. Recently, I be...
nothing obvious if there is or its not in the event logs.
Do you have a screen snip of the cable connections page and event logs?
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.
Thanks so much for your help! How do I take a pic of the screen you want to see? I only use an iPad - do not have access to a windows device. There are no splitters, etc. This home was completed in late 2018 and there has not been any recent work on any part of this system. It functioned adequately until about 4-6 weeks ago so I can’t think of any events that could possibly have changed that.
DrWarpath wrote:
Thanks so much for your help! How do I take a pic of the screen you want to see?
Can you get the iPad to show the screens that show cable connections and event logs?
If so, then I have yet to come across a device that cannot take a picture of the screen.
This?
Take a screenshot on your iPad – Apple Support (UK)
My question was imprecise. I can take a screen shot. It is getting to the screen that displays connections and event logs that I do not know. I think I’ve tried every route using my Nighthawk app and haven’t found the screens showing connections/event logs that I see in other posts - I have assumed those were windows devices. I only have access to an iPad Pro. Can you tell me how to display connections and event logs on that and I will happily provide a screen shot. Thanks
DrWarpath wrote:
It is getting to the screen that displays connections and event logs that I do not know. I think I’ve tried every route using my Nighthawk app and haven’t found the screens showing connections/event logs .....
Netgear wants us all to use its hopeless mobile apps to manage devices. But, as you have discovered, these have their shortcomings and things you cannot get at.
Fortunately, you can also use a browser on the iPad to get at the pages you need.
Connect the iPad to the wifi from the router, then aim your browser at the CAX30. The default address is www.routerlogin.net or you can try the IP address 192.168.1.1
The manual explains where to look for the logs:
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.Work out how to manage your router with a browser and you may never look back!
