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egeorge's avatar
egeorge
Follower
Sep 19, 2023

Nighthawk AX6 AX2700 CAX30 Power Light Off

Bought this router new ~18months ago. No issues. Moved to a new house 5 months ago and set it up. No issues. At just after 10pm tonight internet cut out. Checked and troubleshot. I unplugged and plugged back in. Only 2,3,4 lights are lit (no power light when plugged in, 1 is not lit but gets some slight light from 2). Tried 30-30-30 reset. Same issue. I am letting it sit overnight but no clue how to fix or what caused it. Was watching a show on Peacock (smart TV), but other than that nothing was using the network.

1) any ideas what else to try?
2) any ideas what possible could’ve cause it to freeze up?
NOTE: no power surge/electricity going out. Just stopped working mid-show

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Sep 19, 2023
    egeorge wrote:
    Only 2,3,4 lights are lit (no power light when plugged in, 1 is not lit but gets some slight light from 2).


    Not sure which are the 2,3,4 lights (counting down from the top?) but it sounds dead.

     

    Can you check that the power supply, the adapter, is OK?

     

    While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

     

    Cable Modems & Gateways - NETGEAR Communities


    You might like to search there for messages related to your problem.

    I will ask the Netgear moderator to move your message.

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

     

    Check for various troubleshooting tips.

     

    See the bit Troubleshoot with the LEDs.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.