NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
dandod
Mar 17, 2021Guide
Nighthawk AX8 CAX80 in boot loop with solid white power light
Hi, everyone! I have had this cable modem router since November (four months ago) and it has worked perfectly up until yesterday. It was powered off and since then has not been able to work again. ...
plemans
Mar 17, 2021Guru - Experienced User
Try unplugging the coax from it. Then while its powred on, push and hold reset for 7-15 seconds.
- dandodMar 18, 2021Guide
Did the reset multiple times with it on, and right after it is plugged in and powered on, too, as well as before I turn it on. No change.
It started doing it before I had unplugged anything from the back of it. Just in case, I just plugged the coax back into it and powered up, but no change there either.
- FURRYe38Mar 18, 2021Guru - Experienced User
Has the CAX been correctly activated with the ISP?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.Be sure there is a signal on the coax line going to the CAX80...
- dandodMar 18, 2021Guide
The router was working fine with the ISP up until the point when the power went off for less than one minute. Usually it will at least connect to the ISP before I can get the ISP to activate it, but this time it is not only not even seeming to try to connect with it (no blinking lights), but I cannot even log in locally 192.168, etc. to the router to see what's going on.
There are no issues with the cable because I am able to use an older NG modem router to continue with my service so I could work.
:-/