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Forum Discussion
Nighthawk AX8, Model CAX80
Just purchased the new Nighthawk AX8 - CAX80 modem/router. After getting it set up on my Spectrum internet service I can't VPN into my work.. I've checked all parameters and have spent hours on the p...
I just purchased the CAX80. everthing worked well except i cannot connect to my Sonic Wall VPN. I spent hours with our outside ITtech on with netgear techs. It IS the modem router. everything else works. we have a NetGear c7000 we have used for years. no problem. when we use hotspots. no problem. We tried everything suggested by tech support at netgear. finally our IT person suggested replacing the unit since Netgear techs said it should work. they have balked at doing so. we went forward and replaced the unit with a brand new unit.
Exaclty the same problem. We were told tech support would call today. We have out staff and IT people waiting. The call was to take place at noon, its now 1:00.
So there must be a setting within the unit that needs changing or an update.
Any one have any thoughts about what has worked.
Here is what our IT people did with netgear:
Here are the things that we tried: 1. Disabled the firewall on the Netgear device2. Put the computer we were troubleshooting with in the DMZ3. Enabled the option on the Netgear to respond to ping on the WAN interface None of these fixed the issue. From the logs on the SonicWall, I could see that the VPN software on your computer was able to send the initial request to the SonicWall but when the SonicWall tried to send communication back to the computer, it never received a response, so the Netgear device is blocking that communication. Port forward could work but it should not be necessary for this type of connection. In addition, if it did work, it would not be considered a solution because it would only work for one computer, due to how port forwarding is required to be setup. I kept reiterating that it was an outbound VPN connection because the tech support agent we initially spoke with thought that we were trying to setup a VPN device behind the Netgear device, which would allow you to VPN into your home network when you are not home. But that’s not the setup that we are working with, it’s the computer that is trying to make an outbound VPN connection to the SonicWall that is at your office. Hope this helps and I’m available for a call, if needed. Thanks, Scott
I have exactly the same issue. My VPN IPSEC connection into work stopped working as soon as I installed CAX80 night hawk. I can connect using my verizon hot spot and another router. I'm using Cisco anyconnect and tech support told me that CAX80 does not support 3rd party VPN software. But that doesn't make sense since I was able to connect to another VPN using TLS.
If this continues, I'm going to have to return it.
Same exact issue for me. Router works very well, but work VPN through Cisco Anyconnect doesn't connect. Worked perfectly with my previous Netgear router and with my iPhone as a hotspot. Does not work wired or wireless. Pretty ridicluous.