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Forum Discussion
Nighthawk AX8, Model CAX80
Just purchased the new Nighthawk AX8 - CAX80 modem/router. After getting it set up on my Spectrum internet service I can't VPN into my work.. I've checked all parameters and have spent hours on the p...
With so many people having the same issue, you'd think NG support would take this more seriously. When they cant figure it out, they tell me they're going to call e back - then I get an email asking me to rate their service. When I end up calling them because I don't hear from them, they tell me that the case has been "closed". I've had to open 4 or 5 ticket so far - all closed and none of them were resolved. I even refer them to this thread - it doesn't sound to me like they're interested in reading community blogs.
You'll need to keep in contact with NG support. Not much that can be done here in the forums.
Good Luck.