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RMPondite's avatar
Dec 26, 2020

Nighthawk C7000 AC1900 how to test if modem/router vs Comcast issue?

All of our devices, both wired and wireless, are experiencing intermitten short access drops -- wired PC screen won't refresh, wifi Roku has connection delays (though it's just 3ft from router), etc. Then a minute later all will be fine. We have had a couple of moments where both wired PCs experienced delays at the same time when we were both just doing mundane browsing so we don't suspect the indiviual devices or wifi interferance. We have 200Mbps service, and typically get around 100 download speed wired, 50 wifi (using fast.com) which is usually fine for what we do (just two of us, never more than one movie streaming at a time, no gaming, etc.).

 

I'm trying to figure out how to determine whether this is an issue with the modem/router or with Comcast. All suggestions are much appreciated. I peeked at the logs for the router and didn't know how to make sense of what I was seeing.

 

FYI

Hardware Version1.05
Firmware VersionV1.01.34

11 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Take a screen snip of the event logs and the cable connections page and post them back here. 

    they help us to check signal. 

    The C7000 should have no issues hitting 200+mbps so if you're only hitting 100mbps, either its a computer limitation, a line issue, or a modem issue. 

    • RMPondite's avatar
      RMPondite
      Tutor

      I wrote out a response much earlier today but apparently didn't submit it.

       

      Thanks for your help! I'm not actually trying to address that the speed is less than what it should be for now, just trying to address the source of the occasional total drops.

       

      Here are the screen shots  you requested.

       

       

      • plemans's avatar
        plemans
        Guru - Experienced User

        1. we need the event log as it looks at signals long term. you have the router log

        2. your speeds are part of it. The C7000 should easily hit >600mbps. If its not able to max out 200mbps, something is wrong. whether that be signal, cmts, the modem itself, or even its internal router, somthing isn't right and it could be the cause of your issues