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Forum Discussion
Nighthawk C7000 Firmware updates
Hello, I'm having some issues with my wifi being dropped/slow no matter how close I am to the modem. On the website, it says the firmware version to the modem on spectrum is v1.01.23 and my perso...
I have the Netgear CM600, and the current firmware on my model has firmware w/ security vulnerabilities in it. Spectrum's policy (TWC as well after Charter bought them) is to no longer push out firmware updates to "customer owned" cable modems. Even though in my case, the updated firmware was provided to TWC (now Spectrum) in December 2015 by Netgear for TWC’s own internal testing.
The DOCIS specification that guides cable modems/gateways does not allow for end user (consumer) firmware upgrade capability.
The only way around the Spectrum consumer modem firmware policy is to have a cable modem/gateway model that Spectrum does provide through its service. When the firmware update is then pushed out for the Spectrum-owned and provided model of the consumer-owned exact models tend to get the update. Sadly, Spectrum does not provide any Netgear-brand cable modems/gateways to customers that I am aware of.
Long story short, you and I are S.O.L. in regards to this.
I recently purchased a C7000 because it had the fact that it was approved for use by Spectrum and Time-Warner Cablevision printed all over the box. Now I am just outside of my 90 day Netgear Support window and I find that Spectrum will NOT update the firmware, and Netgear is no help with providing a way to manually update the firmware. So, in essence, they are willing to leave their customers vulnerable rather than provide even minimal assistance, even though they benefited financially from dishonestly indicating that the modem is supported by Spectrum. This is exactly why I have stopped buying Netgear products. Stupid me, I bought this one thinking it was the best fit for my move to Spectrum internet. Now I have a modem/router with security flaws and old firmware. Thanks for nothing Netgear!
I am in this same exact. Spectrum has no way of updating the firmware of this P.O.S. company' prodct and Netgear has taken away the ability for me to update what NETGEAR recommends. Until this is fixed or the cable companies (TWC/Spectrum for me) are given the means to fix the issues i will FOREVER spread the word that Netgear customer support is useless, their products will literally steal money from you, and you should always look elsewhere.
This is making me furious that i spent 200+ dollars a year and half ago to have my purchase made permantly obsolescent by the company that made it.
Hello Jmath90
This option is removed because of the docsis standard and all firmware is updated by the ISP for every companies cable modem.
DarrenM
