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Nighthawk C7000 v2 slow wifi speed
I recently replaced my comcast rented modem/router with the Nighthawk C7000 v2 AC1900. We get 400Mb down the line from comcast. Previoiusly able to get ~370 over wifi and over 400 with ethernet. The ...
Same issue here. I have Sparklight and am supposed to get 600 down / 300 up. On a wired connection I am only getting ~150-175. Sparklight has done remote diagnostics and says everything looks fine on their end. I have restarted the modem. They suggested talking to Netgear support but of course the normal warranty/support has expired so I am trying here. Really bothers me that I am paying for 600 and getting 150! They are coming out tomorrow but I suspect this is going to be a modem/router issue. Firmware is current according to the app. Any suggestions? I have never gotten great speeds but I didn't think they were this bad and testing on two computers shows that wifi speed is about the same and they should obviously be slower than wired. Help?!?
What devices are you speed testing with? Wired or wireless? Wired is preferred for speed testing.
Wireless, you not see much over 300-400Mpbs on 5ghz AC however that depends on wifi devices design and support as well.
Be sure you are connecting to 5Ghz radio for wireless speed testing.
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
As mentioned above it is a wired (hardwired) connection. It's into my laptop.
The ISP, as indicated as tried to diagnose from their end and says everything looks ok (he mentioned channel bonding several times). What else they tried I have no idea. I will try turning it off and on again - they did not have me do that although they rebooted it twice from their end. While my stated issue is hardwired speeds, I do connect with wifi normally and the speeds are about the same as the harwired results. If my plan is 600Mbps they said I should be getting very close to that hardwired and I am getting 25% of that.
Please post a copy and paste of the modems connection status page.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.What is the connection rate your seeing on the laptops ethernet connection status? I presume it should be reading 1000Mpbs...
Ensure the ethernet adapter drivers are up to date as well from the Mfr of the adapter.
Try a different PC or laptop to compare...
Gary_VZ wrote:
As mentioned above it is a wired (hardwired) connection. It's into my laptop.
The ISP, as indicated as tried to diagnose from their end and says everything looks ok (he mentioned channel bonding several times). What else they tried I have no idea. I will try turning it off and on again - they did not have me do that although they rebooted it twice from their end. While my stated issue is hardwired speeds, I do connect with wifi normally and the speeds are about the same as the harwired results. If my plan is 600Mbps they said I should be getting very close to that hardwired and I am getting 25% of that.
Sparklight came. He said everything was good - around 950 Mbps at the incoming line. Wifi speeds have now increased to around 200 but wired speeds are LESS! I don't understand that - still around 150-ish. I also reset to factory settings and that has not helped. I just don't think this modem is good - I have not had good performance since the start. Is there anything else that can be suggested? I do not know where the ethernet connection status is (on both a Mac and PC) so I have not posted those. This modem isn't that old - but maybe I will look for something else. Not happy with netgear - I should insist on a replacement but I am sure they will say no. Ugh. Maybe a modem and google mesh or something. I rely on wifi not wired so max wifi speed is what I am looking for being that I am paying for 600!