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Forum Discussion
scifi3dzoo
Jul 11, 2019Tutor
Nighthawk C7000 WiFi router/modem won't connect to Spectrum... no signal detected.
Running fine on Xfinity. Packed it up, moved, got Spectrum svc and they said it won't connect. They put their modem on it works. WTH. Only thing I can think of is something I have to setup in AD...
- Jul 17, 2019
Nothing to modems. ALL FW is handled by ISPs thats given to them by NG. ISP test and ensure the FW works on there systems and doesn't break anything.
If you have a friend, family member that you could take the modem to and see if it works on there cable ISP service, see if the problem follows. If not, then you'll know. Again, if the modem worked with your prior ISP before moving and now it doesn't, I suspect something with the new ISP.
scifi3dzoo
Jul 17, 2019Tutor
I tried calling and it'the same story. Pay $90 for 6 months of support, or $100+ for a year to get help. If it's HW issue then we won't charge you, but we still can't fix it or replace it. If it's SW issue you owe as much as it costs to buy a new one. BUT in the meantime we're going to hold you hostage and not give any other support options b/c the guy said we can troubleshoot it and go thru a bunch of steps. Why HOLD this info hostage? I looked on their website already. Nothing but info about hitting Reset buttons, and checking your power. If you guys have ADVANCED steps you should share them. I built PC's for 30 years. I can fix it myself. People that can't can pay for extra service to be held by the hand.
scifi3dzoo
Jul 17, 2019Tutor
Proud owner of a $200 brick now.