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Solved
Nighthawk C7000v2 Connection Dropping around every 30 minutes
So for the past 6 months, ever since I moved into my new apartment, the internet connection for all devices, ethernet and wifi, has dropped for anywhere from a few seconds to a few minutes every 30 m...
- The issue has been resolved! The issue had nothing to do with any cables running to my room, through the apartment building, or from outside.
The issue was the tap on my floor of the building, the piece of equipment where all of the coax cables run to each apartment room! It was an older model, and Xfinity even noted that this model in particular has a tendency to turn off and back on randomly, which lines up with my issue. So for anyone having this problem in the future, if a tap is involved, investigate it on your journey of troubleshooting!
do you also have a screen snip of the cable connections page?
You have a lot of errors in your line plus your upload strength is low.
Check the line for kinks, damage, loose/old/bad connectors. also remove any splitters, amplifiers, or signal attenuators in your line.
Try that first and watch the signal connections page (reboot the modem and it clears it). See if it gets any better. If not, your isp would need to check the line.
- Okay, I doubt I can check the line cause I live in an apartment building and the only part I can see is the cable coming from the wall and into my router/modem combo. The technician just replaced the cable when I moved in so it’s brand new, so should I get ahold of comcast and ask them to check the entire line or how should I word it?
basically. You can say when you check your modem logs and view the cable connections page, its showing a bunch of errors and its causing drops/decreased performance.