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nighthawk c7000v2 dropping connection
I have cox and they keep telling me to contact netgear to update the firmware or to pay for their premiere service...eyeroll I am pretty sure it is the line but can someone take a look at my logs an...
your cable connection page isn't horrible. There is some errors and the power is a little out of spec but I've seen worse.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.
Your logs are indicating a line issue. Not a firmware issue.
do you have a screensnip of the cable connections page?
Also, fyi, the firmware is not user updateable. If someone that you think is from support is telling you it is, you're not talking to support. You're talking to a scam site.