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nighthawk c7000v2 dropping connection
I have cox and they keep telling me to contact netgear to update the firmware or to pay for their premiere service...eyeroll I am pretty sure it is the line but can someone take a look at my logs an...
your cable connection page isn't horrible. There is some errors and the power is a little out of spec but I've seen worse.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.
Chaken wrote:
I have cox and they keep telling me to contact netgear to update the firmware or to pay for their premiere service...eyeroll
Someone at Cox does not understand how the world works. As plemans says, Netgear cannot upgrade your firmware, nor can you. It us up to Cox.
For Cox, you should have V1.02.12.
All that Netgear can do is to supply Cox with the firmware, then it can update your modem. Many ISPs just aren't interested in supporting their customers. They would rather pass the buck.
mine is currently running firmware version V1.03.01 so more up to date that theirs anyway. I realize cox is just trying to upsell me on garbage i don't need but lots of people don't, so I appreciate it anyway.