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Tsalie's avatar
Tsalie
Tutor
Aug 06, 2018
Solved

Nighthawk C7000v2 goes to sleep when my computer does

Currently when my computer goes to sleep my nighthawk also goes to sleep.  I need to know how to turn this off.  I've looked at every setting in the config and can't find it.  I searched for "standby" and "sleep" in the user manual with zero results.  I'm not sure why this would be a setting that is enabled by default.  Who only uses their computer with a WIFI router?  So at night when I put my computer to sleep when I'm ready to go to sleep my entire network dies, including all smart home devices connected to it.  Did they really think I want to kill my smart home when I go to bed?  Obviously I'm frustrated and think this is really poorly thought out design.  

  • So I'm the first to admit when I'm wrong and this is the case. I need to apologize to netgear and the posters here.  I discovered this is a featuer of my UPS, which in that case actually makes sense.  I reconfigured what was plugged into each socket on the ups and now when my computer goes to sleep my network does not go down.  Again my apologies to anyone I was n ahole to.

5 Replies

  • vkdelta's avatar
    vkdelta
    NETGEAR Employee Retired

    I dont think C7000 has a sleep feature. It might be something else going in your network.

     

    I am not aware of any DOCSIS 3.0 modems from any OEMs with a sleep feature.

    • Tsalie's avatar
      Tsalie
      Tutor

      I am sorry but this is incorrect, there is definitely a sleep feature engaging.  I am posting a video proving this.  I have made zero modifications to the modem/router, yet this happens every single time as soon as I put my computer to sleep. Below is the link to the video showing this.

       

      https://youtu.be/88J3J8kDvfs

      • Tsalie's avatar
        Tsalie
        Tutor

        So I'm the first to admit when I'm wrong and this is the case. I need to apologize to netgear and the posters here.  I discovered this is a featuer of my UPS, which in that case actually makes sense.  I reconfigured what was plugged into each socket on the ups and now when my computer goes to sleep my network does not go down.  Again my apologies to anyone I was n ahole to.

  • vkdelta's avatar
    vkdelta
    NETGEAR Employee Retired

    please post connection table and DOCSIS event logs.