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Forum Discussion
Nighthawk C7800 firmware update stuck
My nighthawk C7800 router is stuck in constant firmware upgrading..... I had my router for a month and it’s worked flawlessly. One night my internet got super slow. Dropped to 3-10 mbps speeds. Whe...
Drewsml95 wrote:
My nighthawk C7800 router is stuck in constant firmware upgrading.....
I had my router for a month and it’s worked flawlessly. One night my internet got super slow. Dropped to 3-10 mbps speeds. When I rebooted the upstream and downstream lights just blink and any web browser or trying to access the router admin I get the same message....firmware upgrading.
Firmware upgrades on cable modems and modem routers are essentially down to the Internet service provider. Neither you nor Netgear can do anything about it. That's is how ISPs like things.
Here's the official line@
If your firmware is outdated, you cannot manually upgrade your cable modem’s or modem router’s firmware. You must contact your Internet service provider (ISP) to upgrade your firmware.
I understand the NETGEAR firmware update comes from the ISP...and it was trying to do the upgrade but was just frozen and not actually upgrading which gave me no internet connection. ISP even came out to my house to help and couldn’t get the firmware update to do anything except show the screen “firmware is upgrading” on each of my browser windows. Even if I tried to go into the Netgear admin page everything was locked and just the message “firmware is upgrading”
The Netgear update was trying to update and not sure who’s end was keeping it from update...NETGEAR or Comcast....but if you’re NETGEAR don’t put Xfinity Comcast on the box if they don’t really support your product. Either way the 3 routers didn’t work ever again since the firmware was Auto pushed
The Netgear update was trying to update and not sure who’s end was keeping it from update...NETGEAR or Comcast....but if you’re NETGEAR don’t put Xfinity Comcast on the box if they don’t really support your product. Either way the 3 routers didn’t work ever again since the firmware was Auto pushed
Something to let NG know about. ISPs are supposed to be testing any FW that comes from NG on there networks to make sure nothing breaks. I presume NG should be doing some minor testing as well before sending any new FW to ISPs.
- Totally agree...but aside from the 7 tier one guys I was allowed to talk to in India from Netgear I don’t know how to pass that information onto NETGEAR aside from here in the community. They open‘d cases when I was on the phone with them but what they do with those I don’t know. All they told me was reset my router and call my ISP...all the ISP was telling me was reset my router and call NETGEAR 🤷🏼♂️
Contact a forum moderator to see if they can help you.
