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Forum Discussion
Nighthawk C7800 firmware update stuck
My nighthawk C7800 router is stuck in constant firmware upgrading..... I had my router for a month and it’s worked flawlessly. One night my internet got super slow. Dropped to 3-10 mbps speeds. Whe...
Drewsml95 wrote:
My nighthawk C7800 router is stuck in constant firmware upgrading.....
I had my router for a month and it’s worked flawlessly. One night my internet got super slow. Dropped to 3-10 mbps speeds. When I rebooted the upstream and downstream lights just blink and any web browser or trying to access the router admin I get the same message....firmware upgrading.
Firmware upgrades on cable modems and modem routers are essentially down to the Internet service provider. Neither you nor Netgear can do anything about it. That's is how ISPs like things.
Here's the official line@
If your firmware is outdated, you cannot manually upgrade your cable modem’s or modem router’s firmware. You must contact your Internet service provider (ISP) to upgrade your firmware.
I just got off the phone with Comcast and they told me to contact Netgear about firmware updating, after I told them basically what you just said, that the update must come from the ISP. This is still the correct answer then? How on earth is this possible? Why is it this way?
NvrAgainNetgeer wrote:
I just got off the phone with Comcast and they told me to contact Netgear about firmware updating, after I told them basically what you just said, that the update must come from the ISP.
It is called passing the buck.
Not much more that anyone here can do.
Well, I am sure as s*** not going to lift another finger again about this issue unless it screws with my internet connection in any way. Horrible customer service. Never again Netgear! :D
- They just kept telling me to call the other. I got the run around and eventually just gave up and returned the Netgear router to the store. I’m stuck with Comcast/Xfinity so ultimately I put the blame on Netgear. It’s their product. Don’t say it’s compatible if the other company isn’t backing your statement and software pushes
Drewsml95 wrote:
They just kept telling me to call the other. I got the run around and eventually just gave up and returned the Netgear router to the store. I’m stuck with Comcast/Xfinity so ultimately I put the blame on Netgear. It’s their product. Don’t say it’s compatible if the other company isn’t backing your statement and software pushesYou have, indeed, been given a runaround, but it is hard to blame Netgear when it really is prevented from doing anything. Check with all the other makers of cable modem before you home in on one maker.
Here's what Arris says:
Drivers and Firmware: Upgrading Firmware on Cable Modems & Gateways
The Cable Operators (MSOs) have complete control of what cable modem/gateway hardware they will allow installed and the firmware it uses, on their cable plant. This means anything directly connected to the cable plant (COAX) in your house. They do this to ensure that nothing happens to anyone upstream from your connections. Cable Operators follow the DOCSIS Specifications that control this methodology of firmware upgrades as well as providing security for the firmware upgrades.
I suggest that anyone hit by this one piles in using the suggested channels.
Read this again:
If your firmware is outdated, you cannot manually upgrade your cable modem’s or modem router’s firmware. You must contact your Internet service provider (ISP) to upgrade your firmware.
Scroll to this bit:
Note: If your ISP is not listed in the following tables, advise your ISP to contact our sales engineering team using the following contact form: https://www.netgear.com/about/contact-us/cable-mso.
Then tell your ISP to use this:
Alternatively, you could always contact Rudy Giuliani and hire him to pursue a class action suit. He probably needs the work.