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Forum Discussion
Nighthawk C7800 firmware update stuck
My nighthawk C7800 router is stuck in constant firmware upgrading..... I had my router for a month and it’s worked flawlessly. One night my internet got super slow. Dropped to 3-10 mbps speeds. Whe...
Drewsml95 wrote:
My nighthawk C7800 router is stuck in constant firmware upgrading.....
I had my router for a month and it’s worked flawlessly. One night my internet got super slow. Dropped to 3-10 mbps speeds. When I rebooted the upstream and downstream lights just blink and any web browser or trying to access the router admin I get the same message....firmware upgrading.
Firmware upgrades on cable modems and modem routers are essentially down to the Internet service provider. Neither you nor Netgear can do anything about it. That's is how ISPs like things.
Here's the official line@
If your firmware is outdated, you cannot manually upgrade your cable modem’s or modem router’s firmware. You must contact your Internet service provider (ISP) to upgrade your firmware.
I just got off the phone with Comcast and they told me to contact Netgear about firmware updating, after I told them basically what you just said, that the update must come from the ISP. This is still the correct answer then? How on earth is this possible? Why is it this way?