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Forum Discussion
Nighthawk C7800 firmware update stuck
My nighthawk C7800 router is stuck in constant firmware upgrading..... I had my router for a month and it’s worked flawlessly. One night my internet got super slow. Dropped to 3-10 mbps speeds. Whe...
Drewsml95 wrote:
My nighthawk C7800 router is stuck in constant firmware upgrading.....
I had my router for a month and it’s worked flawlessly. One night my internet got super slow. Dropped to 3-10 mbps speeds. When I rebooted the upstream and downstream lights just blink and any web browser or trying to access the router admin I get the same message....firmware upgrading.
Firmware upgrades on cable modems and modem routers are essentially down to the Internet service provider. Neither you nor Netgear can do anything about it. That's is how ISPs like things.
Here's the official line@
If your firmware is outdated, you cannot manually upgrade your cable modem’s or modem router’s firmware. You must contact your Internet service provider (ISP) to upgrade your firmware.
I showed xfinity that on netgears site it claims they are responsible for the firmware update. Xfinitity agains refuses and pushes me back to Netgear. My fix I am stuck with Xfinitity but not Netgear so thank you very much for having me shell out 400.00 for a modem/router and then allowing me to get stuck in a blame game. I blame Netgear it is their product and if they are aware Xfinity is playing the blame game then they should do something about it to keep customers buying Netgear. Bye Bye Netgear.
I wonder if there are grounds for a class action lawsuit here???
- Did the same. Returned Netgear. I’m stuck with Comcast/Xfinity and they both kept saying it’s the other....sorry Netgear but you ultimately lose. Don’t say your products work with Comcast if you’re not on the same page with Comcast. Was a waste of my time effort and money
Well After a year and a complete run around from Netgear Ifinally got my money back for that piece of Junk. Here is what I did: I opened up serveral tickets through Netgear customer service which was utterly useless. I slammed them on BBB and wrote a letter and email to the CEO. I got a response which was still the run around. They sent me another one which was refurbished and had the same problem. I had to send it back. Then they wanted the original one I purchased so I sent that back. Granted they gave me free shipping but I had the inconvenience of having to go to a Fed-Ex location the closest Fed-Ex to me is 30 minutes. Then after three months and them having my original product still nothing. I had to write the CEO another letter stating I would be contacting the Attorney General to escalate this matter as now I have been defrauded since they took my original unit and failed to return my money. I was immediately contacted and the money was in my bank account within that week. I used to love Netgear products but after this I hope they become the next Sears....bye bye