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Forum Discussion
Drewsml95
Jan 01, 2021Guide
Nighthawk C7800 firmware update stuck
My nighthawk C7800 router is stuck in constant firmware upgrading..... I had my router for a month and it’s worked flawlessly. One night my internet got super slow. Dropped to 3-10 mbps speeds. Whe...
Zexdrex
Jun 03, 2021Aspirant
Came here to figure out how to upgrade the firmware and after 10 hours of BS I’m returning this overpriced garbage. Thanks folks
michaelkenward
Jun 03, 2021Guru - Experienced User
Zexdrex wrote:
Came here to figure out how to upgrade the firmware and after 10 hours of BS I’m returning this overpriced garbage.
When you look for an alternative cable modem, don't make the mistake of looking for a brand that allows you to upgrade the firmware. They don't exist. Firmware updates for cable modems are pushed out by the Internet service providers.
- ZexdrexJun 03, 2021AspirantYeah I always had surfboard modems and Netgear routers this was my first experience with an issue and in turn Netgear’s deplorable excuse for customer service. The way customers are dealt with by Netgear really just makes me not want to be one anymore or again. Thanks for the advice.