NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk c7800 frequent disconnect
I've had this unit for a little over a month at this point, and while the internet speeds I get with it are usually great there is one glaring issue I've not been able to find a solution for no matte...
cups wrote
Is there something I'm missing here? I'm pulling my hair out of my head at this point and I'm a second away from returning the unit and never buying Netgear again
A couple things.
1. RCN is horrible at updating firmware. The C7800 has gotten a few updates to fix problems. But modem/router combo devices have their firmware controlled/updated by the ISP. And RCN doesn't do much (any) on that front. Its one of the reasons I usually push people to buy a modem seperate from the router. So you can control the routers firmware.
2. do you have a screen snip of the cable connections page and the event logs? that helps us check line connections. It wouldn't be the first time during swapping a modem that a cable went bad. Check all the cables/connectors for kinks, damage, old/bad/corroded/loose connections.
3. If you do return it, again, I'd push for buying a modem seperate from the router with RCN.
Thanks for the reply
I do have a couple screenshots of those screens; unfortunately I'm not savvy enough to glean very much information from them myself. Screenshots will be at the bottom of this reply.
Regarding the firmware issue, is that something I can reach out to RCN to resolve? Will they update firmware if I ask them too? For reference, my firmware version is V3.01.40 which I thought was the most up-to-date but I'm sure a quick Google will tell me if that's true.