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Forum Discussion
Nighthawk c7800 frequent disconnect
I've had this unit for a little over a month at this point, and while the internet speeds I get with it are usually great there is one glaring issue I've not been able to find a solution for no matte...
Thanks for the reply
I do have a couple screenshots of those screens; unfortunately I'm not savvy enough to glean very much information from them myself. Screenshots will be at the bottom of this reply.
Regarding the firmware issue, is that something I can reach out to RCN to resolve? Will they update firmware if I ask them too? For reference, my firmware version is V3.01.40 which I thought was the most up-to-date but I'm sure a quick Google will tell me if that's true.
photos have to be approved by a moderator and it can take a while. you can click on "choose file" and add them each individually
ah woops, got it thanks for the heads up
screenshot 2/2
power levels are a touch high and you're not getting all your channels locked.
Your logs are also indicating a line issues.
I'd usually recommend removing splitters or attenuators but in your case, I'd probably put a dual/triple splitter into the line to drop the signal strength a bit.
Thanks for all the advice. I'm afraid I'm not following 100%- just my own lack of knowledge in this area.
As for the line issues, is this the line actually providing service? As in, is that something an RCN tech needs to fix? As for the splitter, are you talking about a coax or ethernet splitter? Again apologies for the lack of knowledge here, I appreciate your help; I really wanna get this thing working
