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Forum Discussion
Nighthawk c7800 frequent disconnect
I've had this unit for a little over a month at this point, and while the internet speeds I get with it are usually great there is one glaring issue I've not been able to find a solution for no matte...
NO, there is a cable connection status page at 192.168.100.1.
Should look similar to this:
Please do not post WAN IP addresses in public forums.
Oh Okay, found it. Here it is.
do you also have the cable connections page? It shows the upstream/downstream info
Not sure I can find that. Would you mind walking me through where it might be located?
Example: "Advanced Tab --> Administration --> Logs"?
Thank you for your help!!
when you first log into the C7800, click on the internet/cable connection ICON.
that'll take you to those details
Perfect, here you go, does this help?
Photos have to be approved by a moderator. Sometimes its fairly quickly, other times its days.
Click on "choose file" and add them 1 at a time and we can view them right awaySorry about that! Here you go (1/3)
Confirm you can see the previous photo for me before I send the next two?
don't add them as a photos. after you hit reply, att them with the "choose file" option at the bottom. not as a photo.
Oh Gotcha, my bad!
(2/3)
(3/3)
Seeing lots of correctablesn and uncorrectables. Something that should not be happening like this. The ISP needs to check the line up to the modem. Also have them check the lots from the modem as well so they can see whats happening at the modem.
asg1252 wrote:
Sorry about that! Here you go (1/3)
Okay I will contact them and ask for a technician to come out again, if they come out, can I show them this report and they should know what it means and what to check? I have Cox as my ISP
Yes who them that page for sure and the Events log page too.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
